Privacy Policy
Information you provide
HiveMind stores account and authentication details; notes, folders, memories, prompts, transcripts, searches, model choices, and saved places; profile information, posts, replies, reactions, reshares, bookmarks, connections, blocks, reports, direct and group messages; and photos, videos, files, and avatars you explicitly upload. Free-form content may contain information you consider sensitive.
Photos, audio, video, and location
The optional Photos connector can analyze selected media on your device. If you separately enable private library import, selected originals are uploaded to private HiveMind object storage so authorized labeling and private-story workers can use them. Import, image/video/audio analysis, people or biometric processing, location precision, proactive questions, external-provider destinations, retention, and automatic private creation are separate choices. Photos or videos you explicitly attach are also uploaded. Voice-note audio is transcribed on device; the transcript can be stored and processed. Voice and video calls send live media through our calling provider to participants and are not intentionally recorded by HiveMind. Saved places and photo-derived locations can include precise coordinates; your current device location is used on device to center maps and find saved places.
How we use information
We use this information to authenticate you; provide, synchronize, search, and secure your Mind; operate AI chat, organization, synthesis, and permitted autonomy; deliver social, messaging, calling, attachment, notification, moderation, export, support, and account-deletion features; prevent abuse and replay; diagnose failures; and, when enabled, meter credits and maintain purchase entitlements. We do not use information for cross-company advertising tracking.
AI and service providers
HiveMind presents two separate, optional third-party AI choices together on one AI privacy screen. Mind help sends only the parts of messages, prompts, notes, memories, attachments, and connected-data details needed for a feature to OpenAI, Anthropic, Google, DeepSeek, or xAI, depending on your model choices; OpenAI also creates embedding search indexes used to find related memories. Media sharing checks apply only after you turn them on and ask to share media with other people. For that check, HiveMind sends the selected media or bounded safety extracts to OpenAI for mandatory content-safety review. Those extracts can include photos; extracted image or video frames; audio clips sent for transcription and their transcripts; document text and rendered pages; and other media selected for sharing. Leaving media sharing checks off keeps the media private and prevents the social action that requires review; text-only social features remain available. Private media is not sent to OpenAI for this safety review merely because it is stored in your Mind. These providers process the information only for the choice you enabled. Other processors can include our hosting and database providers, private object storage/CDN, Apple and Google authentication, Apple Push Notification service, LiveKit/WebRTC calling infrastructure, maps/geocoding, Stripe when billing is enabled, and our support mailbox. They process information to provide their contracted service. HiveMind does not use private Mind content to train its own general-purpose models; provider logging, retention, and training controls are governed by our production configuration and contracts.
Sharing and visibility
Private Mind content is not displayed to other users. Content you publish, or your Mind publishes under permissions you grant, is shown only at the audience tier you select. Messages and call participation are shared with their participants. Reports are available to authorized safety operators. Blocking is designed to hide each user from the other and stop new interaction across the Hive.
Purchases and operational data
When billing is enabled, HiveMind and Stripe process customer, subscription, entitlement, purchase, refund, credit-ledger, and usage-metering records. HiveMind does not receive full card details entered on Stripe’s hosted page. We also process session and device identifiers, push tokens, IP/request metadata, timestamps, bounded audit and idempotency records, rate-limit counters, errors, and support correspondence for security, reliability, and support.
Retention and choices
Active account content is retained while needed to provide the service or until you delete it using an available feature. You can delete or unpublish content, change audiences and autonomy, disconnect Photos, choose the photo-location detail sent, disable notifications in system Settings, block or report users, export your data, and delete the account. The combined AI privacy screen records Mind help and media sharing checks as separate choices. Under Settings → AI & media privacy, you can change or withdraw either one independently. Withdrawing Mind help stops new Mind AI processing and deletes stored embedding search indexes while keeping your notes and memories. Withdrawing media sharing checks stops new media from being sent to OpenAI and prevents media-sharing actions that require review until you allow it again. A provider request already in progress may finish. Security, consent-audit, support, billing, and provider records are retained only for their operational, contractual, dispute, fraud-prevention, or legal purpose; backups expire on their managed schedules.
Deletion
Deleting your account (Settings → Delete Account) immediately disables access. A retryable erasure process revokes captured Sign in with Apple authorization, deletes any Stripe customer and cancels active Stripe subscriptions, removes all versions and incomplete uploads under your storage prefix, and then removes account, Mind, social, message, call, device, AI, embedding, usage, and active-service records. Older Apple accounts without a stored revocation token receive manual Apple Account instructions. Limited backups and records retained for security, fraud prevention, billing disputes, or legal compliance may remain until their applicable schedules expire.
Security, rights, and changes
We use access controls, encrypted network transport, private storage, scoped authorization, and deletion verification to protect information, but no system is risk-free. Depending on where you live, you may have rights to access, correct, export, delete, restrict, or object to processing. Contact us to exercise a right or appeal a moderation action. We will update the version date and re-present material changes where required.
Contact
Privacy questions: skyler@hivemindresearch.com.